Job Title: IT Support Engineer
Job Location: Qatar
Company: A leading company in offshore industry
Requirements:
Job Location: Qatar
Company: A leading company in offshore industry
Requirements:
- Bachelor’s Degree in IT/ Computers / Communication or any related field.
- Minimum 5 years’ experience in maintenance and operation of small to medium networks and proven experience in IT Support.
- Troubleshooting issues related to owned and managed network and security devices e.g. switches, firewalls, Routers etc.
- Experience in systems management, monitoring and repair of Servers, PCs, Peripheral equipment and software installation.
- Extensive knowledge in Marine communication systems.
- Excellent communication skills.
- Must be a good team player.
- CCNA certification is a must
- Microsoft certification is highly desirable
Responsibilities:
- Managing windows servers, network switches and firewalls.
- Support end users for all hardware and software problems including network, printer, email and business applications.
- User support service; take ownership and manage all support cases via ticketing systems, provide regular updates to end users/requester and close tickets within agreed timescales.
- Problem escalation, network management reports and trend analysis.
- Vendor escalation, chase 3rd party vendors and suppliers for regular updates and escalate where necessary.
- Configuration of network/firewall nodes in response to Incident/Service requests.
- Coordination of equipment replacement for service restoration.
- Focus on process improvement in the support department to increase efficiency.
- Adhere to QHSE policies of the Company
If you find yourself fulfilling the above requirements, please forward your CV to the following address within 15 days from the date of the advertisement: E-mail: hrarecruitment101@gmail.com
About Jobalert
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