Job Title: Customer Relations Executives - Customer Services - Job Code – CRE-CS
Job Location: Dubai, UAE
Company: Openings with a leading distributor of automotive products in the UAE.
Requirements:
Job Location: Dubai, UAE
Company: Openings with a leading distributor of automotive products in the UAE.
Requirements:
- High school pass, diploma holder or graduate
- Technical knowledge of automobiles, negotiation and influencing skills will be preferred
- Good command of English and Arabic
- Minimum experience of 2 - 3 years (customer service agent in protocols in line with TMC and international best practices automotive, banking, finance, or technical experience with (answer rate, abandon rates, speed of call resolution etc) customer facing role in automotive industry)
- Calm and relaxed personality, conflict resolution, ability to think clearly under pressure, strong attention to detail, ability to follow up and ensure closure of cases.
- Handling the initial customer complaint medium – call, walk-in, email, fax etc.
- Swift and sure handling of customer complaints in conjunction with Customer Case Managers
- Maintaining the highest standards of Call Centre processes and protocols in line with TMC and international best practices (answer rate, abandon rates, speed of call resolution etc)
- Close and sure follow up of all cases received either through first handling closure (inquiries) or through communication with customer case managers and businesses.
- Out-bound calls for CSI and other customer relations activities
- Creating corporate trust, based on integrity and fair handling of all enquiries and complaints.
- Providing relevant information in Reports submitted to the Call Centre Manager.
Interested candidates should email their resume with photograph within 7 days to jobs.dubai@tascoutsourcing.com mentioning the job code and position applied for in the subject line.
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