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Operations Executive, UAE

Job Title: Operations Executive (Female Only) 
Job Location: UAE
Company: Speedex Courier & Cargo
Date of posting: 14/05/2014 
Requirements:

  • At least 1-2 years related work and previous management experience with a  Express/Courier company. GCC experience is an advantage. • Process and customer-focused with strong interpersonal skills. 
  • Proven experience in solving complex problems and coming up with viable solutions under extreme pressure. 
  • Excellent computer skills, including proficiency In MS Office. Good with systems and a fast learner. 

Job Description
  1. Following up Status of shipments Sort out issues found from the Quality department. Coordinate with customers for confirmation of shipment delivery.
  2.  Answer questions about queries from customers
  3. Take information and other pertinent details such as addresses and phone numbers for the booking
  4. Assist with placement of orders, returns , or complains. Advise on company information.
  5. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  6. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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