Job Title: Customer Service Executive (Courier Company)
Job Location: Dubai, UAE
Company: Speedex Courier & Cargo
Date of posting: 17/06/2014
Requirements:
Job Location: Dubai, UAE
Company: Speedex Courier & Cargo
Date of posting: 17/06/2014
Requirements:
- At least 1 to 2 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
- Process and customer-focused with strong interpersonal skills.
- Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
- Excellent computer skills, including proficiency In MS Office.
- Good with systems and a fast learner.
- Must be able to handle pressure
- Should be able to do multi task - clerical works
Job Description
- Confer with customers by telephone to provide information about products or services, take bookings for shipments/collection, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Greet customers warmly and ascertain problem or reason for calling.
- Attempt to persuade customer to reconsider cancellation.
- Provide quality customer service on every call.
- Communicate clearly and effectively with customers.
- Promote good listening skills.
- Manage length of calls.
Forward your CV to speedexcourierinfo@gmail.com
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