Job Location: Dubai, United Arab Emirates
Company: A company in DIFC need the following System Engineer:
Date Posted: 11 - June - 2017
Requirements:
- Provide users with the right solution and highlight the products benefits.
- Adhere to the SLA between first line of support team and customer.
- Adhere to the SLA between Help desk Support team and the first line of support.
- Help end-users in the setup Microsoft and CISCO products in response to the trouble tickets assigned by the first.
- Escalate and communicate user s problems to the 3rd line of support.
- Contribute in the testing and training of the new products and patching level in order to support them.
- Train the first line of support team on the new products to the extent that helps them delivers their role as a first line of support.
- Prepare hardware and software inventory and update our inventory sheet.
- Install, Build, Deploy virtual images and physical PCs (HW /SW).
- Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).
- Upgrade, Configure workstations and peripheral components.
- Data-center activities.
- Identify, research, and resolve hardware, software problems.
- Knowledge of Active Directory.
- Performs other related duties and assignments as assigned by supervisors.
- Ensure all policies and procedures are adhered.
- Email: cerebral2012dxb@gmail.com
About Jobalert
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