Job Location: Kuwait
Company: The Regency Hotel Kuwait - The Front Office Receptionist will be responsible for the front office reception operations including but not limited to check in and checkout, guest communication, liaising guest complaints, requests and queries, and ensure excellent service delivery for guests satisfaction.
Date Posted: 10 - August - 2017
Requirements:
- High School or Degree / Diploma in Hospitality Management or other related courses.
- Minimum of at least Two (2) years working experience in the same capacity or having relevant experience and fundamental knowledge in the Front Office Operations in the hospitality industry.
- With great attention to detail, quality service, productivity and excellence.
- Effective communication and leadership skills.
- Pro active and customer service oriented.
- Computer literate with full knowledge of Opera System Software.
The key responsibilities include :
- Responsible for welcoming and receiving all guests to the hotel anytime in friendly and helpful manner and checking in guest according to the hotel policies.
- He should register the guest in prompt and courteous manner.
- Responsible for ensuring that all letters, faxes and messages for the guest are delivered with the least possible delay.
- Hand out keys, following proper procedures.
- Reporting any discrepancies for further investigations by housekeeping supervisor.
- Provides information for all guests.
- Responsible for efficient rooming of the hotel guest.
- Giving accurate information about our hotel, as well as for giving out of keys, faxes, mails, telexes and all incoming messages/parcels.
- Ensure that the room status in accurate at all times by updating as changes takes place, recording as occupied, check-out vacant.
- Prepares required list and reports.
- Receives and answer incoming telephone calls in a pleasant and efficient manner.
- Should be familiar with all types of rooms in the hotel, the facilities, room rates, all outlets services and facilities of the hotel and be prepared to recommend these to the guest in a pleasant manner.
- Responsible for maintaining a neat and tidy appearance and respected uniform at all times.
- Ensures the Front Desk is clean, tidy and presentable to guests.
- Ensures all operating supplies needed at the Front Office cashiering station.
- Check daily departure date and check with the guest in case of extending nights.
- To be aware of the occupancy of the hotel always.
- Communicate with the Room Service to check the mini-bar.
- Responsible for informing housekeeping department and all outlets of new check-in and latest-out rooms.
- Make sure that the guest has no bills pending in any outlets in operation.
- Perform other assigned duties that contribute to the Hotel's mission and objectives.
Email: recruitment@theregencykuwait.com
Tel : +965 2576 6696
Fax : +965 2576 6676
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