Job Location: Dubai, United Arab Emirates
Company: Join us as a Guest Service Agent in Holiday Inn Bur Dubai Embassy District,
Date Posted: 03 - August - 2017
Requirements:
- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and verbal English communication skills·
- Computer literate and previous experiences with Opera, along with strong interpersonal and problem solving abilities are essentials.
key job responsibilities:
- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check in experience to our guests.
- Check out of departing guest in accordance with the established standards
- Sell rooms to walk-in guests.
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
- Cooperate with colleagues from all departments, in particular Housekeeping, Accounts and Reservation
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.
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