Job Title: Room Service Manger
Job Location: Kuwait
Company: The Regency Hotel Kuwait - The Room Service Manager will be responsible for managing the overall operations of the In-room Dining, focusing on quality customer service delivery, employee training, food and beverage profitability.
Date Posted: 10 - August - 2017
Requirements:
Job Location: Kuwait
Company: The Regency Hotel Kuwait - The Room Service Manager will be responsible for managing the overall operations of the In-room Dining, focusing on quality customer service delivery, employee training, food and beverage profitability.
Date Posted: 10 - August - 2017
Requirements:
- Degree / Diploma in Hospitality Management or other related courses.
- Minimum of at least Two (2) years working experience in the same capacity in a Five (5) Stars Hotel.
- With great attention to detail, quality service, productivity and excellence.
- Effective communication and leadership skills.
- Pro active and guest experience oriented.
The key responsibilities include :
- Oversee all aspects of the daily operation of the hotel’s Room Service operation.
- Supervise all Room Service personnel.
- Respond to guest complaints in a timely manner.
- Organise all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour daily through the time management system.
- Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
- Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
- Ensure compliance with In Room dining SOP’s.
- Monitor and supervise the mini-bar section.
- Ensure effective communications between each shift.
- Ensure optimal level of service, quality, and hospitality are provided to guest.
- Regularly review house counts, forecasts and VIP list and maintain the confidentiality of the hotel and its guests.
- Ensure the timeliness and accuracy of the amenity set-up and delivery.
- Ensure all staff are meeting all established standards of service.
- Monitor and maintain cleanliness of In-Room Dining areas and work areas
- Plan and conduct meetings for outlets monthly to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated.
- Attend interdepartmental meetings to ensure good communication between departments.
- Assist in maintaining all Micros programming for food and beverage outlets.
- Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
- Stay up to date with the industry trends related to the field of food and beverage.
- Perform other assigned duties that contribute to the Hotel's mission and objectives.
Email: recruitment@theregencykuwait.com
Tel : +965 2576 6696
Fax : +965 2576 6676
Tel : +965 2576 6696
Fax : +965 2576 6676
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