Job Location: Ras Al Khaimah, United Arab Emirates
Company: The Ras Al Khaimah Hotel
Date Posted: 08 - October - 2017
Requirements:
- Russian speaking Female Guest Relation Executive requiring for a Star Hotel.
- Attend to guests courteously and deal promptly with their requests and queries.
- Have Detailed information about the hotel and city.
- Allocate rooms to all arriving guests after checking the guest preferences.
- Collect guest feedback forms and do any possible first hand service recovery steps.
- Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Able to work morning, evening, weekend, holiday, and overnight shifts.
- Salary: AED 1800 – AED 2000 with Food and Accommodation
Send CV to hrd@rasalkhaimahhotel.com
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